Shipping Policy
Shipping Information
Orders are packed and shipped Monday-Friday only. We are closed Saturday and Sunday. Business hours are 9-5pm PST. Most orders are shipped within 24-48 hours from the order date. Orders placed on Friday after 2pm PST and on weekends will be processed on the next business day "Monday". You will receive an email with tracking information when your order has been processed. Allow 24hrs for tracking numbers to update with scan information.
If we are unable to process your order due to inaccurate or incomplete address information, your order processing may be delayed an additional 3 business days in order to retrieve the correct address and/or missing data.
Shipping Destinations
BRWN Beauty ships to all 50 United States, the U.S. territories, P.O. Boxes and APO/FPO addresses. U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands.
Processing time: 1-2 business days
Shipping time: 3-4 days standard delivery
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Alaska, Hawaii, PO Boxes, APO/FPO
Processing time: 1-2 business days
Shipping time: 6-10 days standard delivery
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US Territories: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands
Processing time: 1-2 business days
Shipping time: 6-10 days standard delivery
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International Shipping: International countries + Canada + Mexico
Processing time: 1-2 business days
Shipping time: 6-10 business days
Please note: International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. We provide customs forms and invoices to assist.
*Standard/Expedited delivery is not available to International customers.
Delivery is not available for Post Office boxes.
Gift Card delivery to International addresses is not available.
Orders shipping to International addresses have a maximum merchandise sub-total purchase amount limit of $1,000, or a maximum purchase item limit of 20 items per order, whichever comes first.